Frequently Asked Questions

Get answers to common questions about Existing Client: 4-Week Retie Subscription.

Your plan charges a $50 one-time setup, then $215 every four weeks for 48 weeks. Payments total $2,630, covering 13 reties on a strict 4-week schedule. The subscription runs up to 365 days from purchase and is non-transferable.

Each scheduled retie includes the standard retie service plus one additional hour, typically equating to a 5-hour appointment for thorough maintenance. Your loctician will use this time to tighten, reshape, treat, and provide personalized product and care recommendations.

Yes. Subscribers receive priority scheduling and can book recurring appointments up to four months in advance. This helps secure consistent 4-week time slots; please notify us promptly for rescheduling to preserve your spot and timing.

If you miss a retie, contact us immediately to reschedule. While we try to accommodate changes, repeated missed appointments may be treated as fulfilled sessions. Remember the plan expires 365 days after purchase and sessions are non-transferable.

The subscription is non-transferable and expires 365 days after purchase. All scheduled reties must be used within that period. Contact us for questions, but standard policy enforces expiration and prevents transfer to another client.

You can request changes by contacting HairCUSTOMIZED. Adjustments to payment method or scheduling are possible, but cancellations may be subject to terms. The plan runs over 12 months and payments are generally non-refundable; we will review options case-by-case.