Frequently Asked Questions

Get answers to common questions about Transfer Client - Retie Package.

You pay $2,000 total for eight appointments ($250 each). The package is prepaid, non-refundable, non-transferable, and expires 365 days after purchase. Unused appointments are forfeited; the package is assignable only to the purchaser.

Yes. The package includes priority scheduling with a recurring booking option up to four months in advance. Contact our booking team to set up recurring slots; availability depends on stylist schedules and existing appointments.

Each retie appointment provides up to five hours of hands-on service for maintenance, reties, and styling. The package also includes a 30-minute virtual consultation and one complimentary loc repair appointment up to four hours.

To schedule your complimentary loc repair, contact HairCUSTOMIZED's booking team and request the free repair appointment. The repair covers up to four hours, must be used within 365 days of purchase, and is subject to priority scheduling availability.

This package is non-refundable and non-transferable and is assignable only to the purchaser. It expires 365 days after purchase; any unused appointments are forfeited. Appointment cancellations follow HairCUSTOMIZED's standard booking policies—contact us for specifics.

No. The package is non-transferable and intended for the purchaser only. If you need an exception, contact HairCUSTOMIZED to discuss accommodations; any approval is granted on a case-by-case basis at our discretion.