Frequently Asked Questions

Get answers to common questions about Transfer Client Retie Gift Certificate - Lump Sum Payment.

To redeem, contact HairCUSTOMIZED to schedule appointments, provide your certificate code and assignee details. Appointments are limited to the eight pre-paid sessions and one repair visit. Redeem within 365 days; certificate must be used by the assigned person only.

No. This lump-sum certificate is assignable but redeemable by one person only. You may assign it to someone else, but it cannot be divided among multiple people or used simultaneously by different recipients.

The virtual consultation reviews hair history, loc condition, maintenance needs, and appointment scheduling preferences. It helps us create a personalized plan for your eight retie sessions and discuss the complimentary repair as needed.

Priority scheduling gives earlier booking windows and better availability. The recurring option lets you set follow-up appointments up to four months ahead on a recurring cadence, making maintenance predictable and easier to manage across all eight sessions.

Contact HairCUSTOMIZED promptly to reschedule; priority scheduling still applies but appointments must fit within certificate limits and expiry. Missed appointments count toward the eight sessions unless rescheduling is agreed upon within scheduling policy timeframe.

The certificate is non-refundable. It is assignable — you may transfer it to another person prior to redemption, but once assigned it can be redeemed only by that single individual and remains valid for 365 days from purchase.