Frequently Asked Questions

Get answers to common questions about Consultation (IN SALON).

Yes. All new clients must complete an in-salon consultation before scheduling any loc installation. This visit lets us evaluate hair condition, discuss desired style, and provide a written estimate of time and cost so your service is accurately planned.

We examine your hair and scalp, discuss style options like microlocs or extensions, assess past treatments, take measurements, and prepare a written estimate for time and cost. Recommendations and aftercare guidance are also provided.

Consultation fees are non-refundable per policy, but they roll over as a credit toward any service scheduled within 90 days. If you reschedule within that window, your consultation credit will apply to the booked service cost.

Appointment length varies by hair type and desired service. Most consultations take between 20 and 60 minutes. After assessment, we provide an estimated service time tailored to your needs, which helps when scheduling your full appointment.

Yes. Consultations include evaluation for maintenance, reties, and repairs. We inspect loc tension, thinning, buildup, and weak spots, then recommend appropriate services or protective styling. You’ll receive clear pricing and timeframe estimates after the assessment.

Absolutely bring photos and ideas. Visual references help the loctician understand your goals and assess feasibility with your hair texture and density. We’ll discuss modifications, color or extension options, and realistic expectations during the consultation.