Frequently Asked Questions

Get answers to common questions about Boxed / Knotless / Twists / Crochet REFRESH.

A typical refresh appointment takes 45–90 minutes depending on hair thickness, style density, and selected add-ons. We include a shampoo/scalp cleanse, tighten or re-knot where needed, and smooth edges. Add-ons like deep conditioning add extra time.

Yes. Deep conditioning is available as an add-on and can be applied after scalp cleansing to restore moisture, reduce frizz, and strengthen natural hair. Expect additional time and a small fee; we recommend it for dry or processed hair.

No — shampooing is performed carefully to protect your extensions. We use gentle techniques and targeted cleansing to remove buildup without loosening install tension. If sections are already very loose, we will advise on repairs or recommend specific add-ons.

Most clients schedule a refresh every 2–6 weeks depending on hair growth, activity level, and desired neatness. If you exercise frequently or prefer very crisp parts and edges, a 2–3 week refresh is recommended to maintain a polished look.

Yes. The refresh includes tightening or re-knotting loose sections and smoothing new growth at the roots. We assess each area and secure weak knots, helping extend the life of your braided extensions between full installs.

After your refresh expect a cleaner scalp, refreshed parts and edges, and reduced frizz. With optional add-ons you’ll notice improved moisture and manageability. Follow recommended aftercare to prolong results and schedule follow-ups as needed.